Provide professional consultation by conducting field-oriented practical Training.
MPC Plus is promoting education projects strengthen the competence of contact center lecturers.
Training field
We are promoting education projects centered on the field competence of contact center lecturers.
We provide professional service Training based on customer needs analysis.
Request customer Training
Comprehensive analysis of clients / agents | |
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Conduct customized
Training for customers
Training Classification
Contact center professional Training (for contact center agents) | ||
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Basic Training | In-Bound | Out-Bound |
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On-the-job Training for individual contact center positions (for contact center agents and contact center managers) |
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Customized CS Training (for contact center counselors) | ||
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CS Basic | CS Level-Up | CS Expert |
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Contact Center CS Open Training | ||
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CS Basic ' Sprout' Process | CS intensive ' Wood ' Process | CS Expertise ' Root ' Process |
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As the No. 1 CRM specialist in the industry, we provide a variety of customized education contents based on the Know-How.
Purpose of Training
Achieve Organizational Vision | Strategic education to lead organizational vision and performance |
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Achieve Organizational Goals | Performance-oriented education through team innovation |
Achieve individual team goals | Scientific and systematic education management through educational questionnaire |
Developing Individual Competencies | Determine the skills required by the members of the organization to operate most required education programs. |
Training contents by target
Professional competency Training | ||
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Beginner | Intermediate | Advanced |
Part Leader, CS Leader Training Course | Supervisor, QA Instructor, Instructor, TF | TF |
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Job competency Training | ||
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Beginner | Intermediate | Advanced |
Staff, Senior Staff | Assistant Manager, Manager | Deputy General Manager, General Manager, Director |
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