CRM Solution Overview
MPC Plus is one of the best CRM specialists in Korea. It provides IPCC and consulting services, CRM solutions and services, ASP and consulting services.
Introduction to CRM solution types
IPCC and IPC
- · IPCC solution
- · IPT solution
- · UC solution
Consulting
- · Implementation Consulting
- · Diagnostic Consulting
- · ISP Consulting
- · Operation Consulting
Application
- · Consultation Application (TeleWeb 5.0)
- · Agent Knowledge Management (KMS)
- · Operational Management Solution (WFMS)
- · LMS, campaign
- · Integrated statistical solution
- · Quality Monitoring (QMS)
- · Live Chat Solution
Big Data Analysis and AI
- · Emotion Analysis Solution (CEA)
- · Voice Analysis Solution (STT)
- · Virtual consultation
- · Cloud AI based chatbot
- · Big Data Analysis (Amazon Web Services)
- · KAKAO Consulting talk(Tele-Talk)
ASP Service
- · Call center infrastructure leasing service
- · Operating space lease
- · Call infrastructure lease
- · Application infrastructure lease
- · Amazon Web Services
(ASP Services with Amazon Cloud)
Call Solution
- · PBX
- · IVR
- · Voice MR
- · CTI
- · Recording
- · FAX
- · PDS
CRM Solution Map
Channel
- · Team composition
- · Cyber talk center
- · Web fax
- · e-mail
- · SMS
- · Chat(chatbot)
- · Counseling
- · mobile
Cole Infrastructure
- · IPCC
- · CTI
- · REC
- · PDS
- · IVR
Contact Center
Application
- · Teleweb 5.0 (Consultation APP)
- · KMS(Knowledge Management)
- · LMS(Job Test)
- · QMS(Recording Evaluation)
- · VOC
Integrated Operations Management (WFO)
- · WFMS
- · Integrated Account Management (Human Rights Management)
Analysis
- · Integrated Statistics (OLAP) (Call Center Big Data Analysis)
- · CEA (Sensitivity Analysis-Pitch)
- · V-Clip (Voice Analysis/Quality Monitoring)