Contact Center Overview
MPC Plus introduced contact center outsourcing service for the first time in Korea.
28 years of operation experience and operational know-how
Contact Center Service
We analyze the needs of our clients ' services to efficiently operate a variety of services.
Service type
Full Outsourcing |
On-site-Outsourcing |
- · Service provided at MPC Plus Contact Center
- · Turn-key Service
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- · Dispatch of Hankook Corporation personnel to customer's contact center
- · A separate service
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Type of service work
Inbound service |
Outbound service |
Research Service |
- Incoming call processing service
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- Performs sales and marketing activities for pre-arranged customers
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- Research service to implement customer experience strategy
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Productivity and quality of contact center
- Productivity
- Quality
Contact Center Service Features
MPC Plus is the only company in Korea that provides both implementation and management.
PEOPLE
- · Competent Manager
- · Recruitment of talented personnel
- · Effective employee retention management
INFRA
- · Own contact center building
- · Own counseling application recording system, CTI system, etc.
- · Ensure system stability
- · Develop customer-oriented programs
OPERATION
- · Efficient operating processes
- · Perform a systematic, Full/ In-House-out outsourcing with the operating manual.
- · Client custom service
SUPPORT
- · Determine the direction for the improvement of the contact center through consulting analysis
- · Client improvement process proposal