Solution to comprehensively manage customer conversations.
" TeleWeb 5.0 " is a qualified consulting application that has more than 60 percent of market share in the domestic market.
TeleWeb 5.0 is a proven Consultation-specific applications with a market share of more than 60 percent.
TeleWeb 5.0 is a e-government standard-based solution that is easily expanded into industry-specific services and this call center consulting program is used to efficiently support consulting services through user-centric UI /UX based design.
e-government framework,
secure coding compliance
Contact Center CRM package solution
Customer-oriented integrated
consultation application UI
Call center
exclusive package
Customer, channel, and information integration support
Systems for rapid development and expansion
Provide various adapters and standardized interlocking
"CWFMS 5.0 " is an efficient consultation management system through integrated operation management system.
Efficient consultation management through integrated operation management system "CWFMS 5.0"
CWFMS 5.0 is an integrated operation solution that maximizes the operational efficiency of the center and increases the performance of the consultant through optimal input and scheduling of agents and the monitoring and analysis of the operation status using the call volume prediction.
Calculation of call volume scheduling
Analysis of monitoring status
Human Resources
Performance management
Payroll management
My Page
Forecasting
Scheduling
Tracking
Skill Based Routing
Support
Multi Call Center / Contact Center Management
"CKMS 5.0" is a proven Consulting Knowledge Management Systems with a 70 % or higher share of the domestic market
"CKMS 5.0" is a proven Consulting Knowledge Management Systems with a 70 % or higher share of the domestic market
CKMS 5.0 is a call center expertise management solution that improves the efficiency of consulting work by providing quick and accurate answers through databased consultation work data.
Search
Knowledge management
Information management
e-Test
(online test)
Manage search keywords
Knowledge contents statistics
Store all information into database for real time sharing
Manage bulletin board
Continuous learning through
e-Test
Integrated statistical data utilization
Real-time consultation monitoring and call center big data integration analysis solution "CSA 5.0"
Real-time consultation monitoring and call center Big data integration analysis solution "CSA 5.0"
CSA 5.0 is an integrated statistical solution that helps you to analyze the real-time operation status of all centers through real-time monitoring of all call infrastructure, consultation work, operation management status such as PBX and CTI.
Integrated statistical
management
(based on big data analysis)
Provides trace function for
incoming calls
Ensure statistical consistency
Provide custom reports
"Tele-Talk 4.0" is a 『Korean artificial intelligence chat solution』 that reflects the trend of the latest technology.
"Tele-Talk 4.0"is a "Korean artificial intelligence chat solution" that reflects the latest technology trends Tele-Talk 4.0 Features
Tele-Talk 4.0 is Self-learning customized call solution, intelligence-based chat counseling platform enables human-level counseling, and big data analytics helps customers manage.
Supports Chatbot environment through existing chat consultation platform (KAKAO Talk, LINE, etc.)
Cognitive based service based on 28 years of experience of MPC Plus
Provide customized service through big data analysis
Omni-Channel Connections of Virtual Consultation, IVR, Web Self Service, Mobile, etc.
Self-learning based AI
Anytime, Anywhere real-time communication
Effective counselor management
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