Solution that utilizes IP contents such as recording.
We conduct consulting for customer's contact center construction with proven know-how and technology of MPC Plus and build IPCC using proven products of "Avaya IPCC".
Avaya IPCC Solution Overview
Building an IP-based contact center
Providing optimized solutions considering customers' situation
Providing convenience to the agent to maximize customer satisfaction
IPCC construction using AVAYA's proven products
TeleVoice is a VoIP based contact center recording equipment solution.
Resil Logger is “recording system” takes into ALL IP-based stability, economy, and scalability.
Resil Logger is an IP-Recording System that provides all-IP based recording server function and 1 + 1 stability.
A recording system that is legally valid for preserving dispute evidence that may arise in a business situation.
A web-based "recording solution" that maximizes various recording methods and user convenience.
Enhanced data security
Various recording methods
Monitoring and alerting function
Convenient usage and QM
Easy and powerful search function
Internal information management regulations